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Throughout Royal Victoria Place you will find a range of services and facilities to make your visit safe, comfortable and enjoyable.

Royal Victoria Place has opened a new fully accessible changing facility located on the lower mall near the Meadow Road entrance.

The new Changing Places facility is fitted with specialist healthcare equipment including an overhead hoist system, adjustable wash basins, changing benches, and grab rails, all helping to ensure that those with additional needs have a space with more enhanced support than is available in standard accessible toilets. 

A cash machine is located on Calverley Row, level 1 and also inside Fenwick, M&S and Wilko.

Our indoor children’s play facility has now reopened

Extra-wide parking bays make shopping easier for those with children and are located on level 4 and 6 of the Royal Victoria Place Car Park with direct access to the malls.

Our Parent and Baby room is located in the Food Court. The facility is cleaned frequently.

A number of our cafes and restaurants offer family-friendly facilities to include, children’s menus, high chairs and parent changing facilities. Please check with individual retailers for further details.

Our Kiddy Cars are available for use, please speak to the visit Customer Services located on the Lower Mall for more details.

An induction loop is provided at our customer services on level 1 for the benefit of hearing aid users.

Disabled toilets are available in the following locations only:

  • Meadow Road
  • Five Ways
  • Food Court

There are also disabled toilet facilities available in in Fenwick and M&S.

The Royal Victoria Place car park (between Fenwick and WHSmith) and Meadow Road car park are are open 7am – 11pm daily. For more information and parking fees visit the council website

Our customer toilet facilities are open. Accessible toilets are available in the Food Court, Five Ways and Meadow Road.

To help you find your way around see our mall guide

Royal Victoria Place has joined the Hidden Disabilities Sunflower Scheme, to support more than 10 million people living in the UK that have a hidden disability. Official Hidden Disabilities Sunflower lanyards will be available in the centre- just ask a member of our team who have all been trained to recognise the meaning behind the sunflower.

To learn more visit the Hidden Disabilities page.

Gift cards are no longer available for purchase.

If you have an enquiry about a current gift card please contact:

EML Gift Card Support on 0121 268 3210

Cafes and restaurants open at Royal Victoria Place are offering eat-in and take away options. For our full list of eateries please see our Food & Drink section.


If you have lost or found an item whilst shopping in the centre please contact one of our friendly Customer Service Team who will be happy to assist you. Customer Service is located on Lower Mall between Next and M&S and open with the centre opening times. If you have lost an item and need to contact us outside of these hours, please call us on 01892 514141.

If you require first aid whilst shopping at the centre, please go to Customer Service on Lower Mall or speak with a member of Security or Housekeeping team on the mall who will be happy to help.

Many of our stores operate their own click and collect service.
Full list of stores offering this service.

A Car Wash and valeting service is available on level 3 of the Royal Victoria Place Car Park.

Our friendly and helpful Customer Service team are here to make your shopping experience at Royal Victoria Place a real pleasure. The Customer Service team can help you locate your favourite stores and also offer a range of useful services. Customer Service is located on Lower Mall between Next and M&S.

Accessible parking bays are located on levels 4 and 6 of the Royal Victoria Place Car Park. Blue badge holders park for free with no time limitations, a blue badge must be clearly displayed.